Text Back Inbound SMS

by | Mar 8, 2023 | Capturing Feedback

With TextBack, customers can easily participate in a business’s feedback process using their mobile phone. They simply need to send a keyword text to the business’s SMS number to trigger an auto-reply message from the business. This message includes a link to the business’s chosen Request Mode, which the customer can click to complete the feedback request.

Note that for U.S. and Canadian-based carriers, a toll-free number must be verified before sending or receiving SMS messages. Activating TextBack will initiate the verification process, which usually takes 1-2 business days.

TextBack is available to anyone who wants to streamline their feedback process. You can activate TextBack, get a TextBack number, edit TextBack settings, and test TextBack.

10-day free trial!

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