With TextBack, customers can easily participate in a business’s feedback process using their mobile phone. They simply need to send a keyword text to the business’s SMS number to trigger an auto-reply message from the business. This message includes a link to the business’s chosen Request Mode, which the customer can click to complete the feedback request.
Note that for U.S. and Canadian-based carriers, a toll-free number must be verified before sending or receiving SMS messages. Activating TextBack will initiate the verification process, which usually takes 1-2 business days.
TextBack is available to anyone who wants to streamline their feedback process. You can activate TextBack, get a TextBack number, edit TextBack settings, and test TextBack.